Cancellation and Rescheduling Policy
Shipping Policy To and From our Facility All boxes and/or packages must be received by NYCSCC at least one business day prior to the start of your event. Boxes and/or packages can only be accepted during our building operating freight hours: 8 am–4:30 pm, Monday-Friday. Please ensure that all boxes and/or packages are labeled with as much information as possible and make sure to inform your event manager of the number of packages you will be expecting to expedite the delivery process. When boxes and/or packages are shipped back to your office, NYCSCC requires that you handle all arrangement and provide all necessary paperwork.
Freight Regulations and Bringing Boxes and/or Packages into and out of our Building Due to our building regulations, NO boxes and/or packages are allowed to enter or to exit through the main entrance (71 West 23rd Street), nor be brought up or down the main elevators. All clients are required to bring boxes and/or packages to our freight entrances (46-54 West 24th Street or 716 Sixth Avenue). If there are numerous boxes and/or packages which need to be brought in or out, our staff may provide a cart to help facilitate this move, but a $25 service charge will be administered. To prevent any problems or delays, it is strongly recommended that all boxes and/or packages be sent to our facility prior to the start of your event.
Leaving Equipment and/or Materials Overnight
As a part of our commitment to your privacy, NYCSCC supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers; (2) honor customers' requests not to share their information with other marketers; and (3) honor customers' requests not to receive mail, telephone or other solicitations from NYCSCC. When collecting information about you, there may be times (such as when you communicate with us by phone, web, or in person and you reserve our facilities as well as order related catering, tech support services, equipment and other event related items, etc.) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases. Whether or not to provide such information is completely your own choice. But, if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our website. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us. In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the internet domain address from which people visit us and analyze this data for preferences, trends and statistics, but individual users will remain anonymous (unless you voluntarily tell us who you are.)
Using Information About You We use the contact information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, and preferences if you have a history of being a valued guest at NYCSCC.
Security We take necessary precautions, including use of sophisticated encryption and authentication tools, to protect the security of the contact information you share with us. Also, remember to logout of your account and close your browser window when you have finished your visit and confirmed your order. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or internet cafe.
Use of Alcohol in the Conference Center Any use of alcohol on premises must be approved in advance by NYCSCC management subject to suitable proof of insurance and indemnification by its customers.
If you have any questions or concerns about these procedures and policies, please contact your event manager.